Customer Support Specialist Job at Garfield Refining, Philadelphia, PA

ZFJnbjRkSVBYR09YeHRKdmg0STVSSTZnSUE9PQ==
  • Garfield Refining
  • Philadelphia, PA

Job Description

Job Description

Garfield Refining is a 130+year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. Our team is passionate about delivering award-winning service—and we’re looking for someone equally passionate to join us as a Customer Support Specialist.

In this role, you’ll learn our business from the ground up, gaining hands-on experience across customer service, operations, and administrative functions. Whether you're looking to build a career in Sales, Account Management, Customer Service, or Business Administration—this is a great place to start.

What You’ll Do:

  • Opening and processing daily shipments efficiently and accurately
  • Entering and maintaining accurate customer data into our software systems
  • Maintain a positive and professional attitude toward customers
  • Answering phone calls and directing them to the appropriate team members
  • Providing professional, friendly support to customers
  • Following standard procedures for processing customer shipments and returns
  • Escalating complex or urgent issues to management as needed
  • Supporting other departments and projects as assigned

You might be a great fit if you have:

  • At least 1 year of experience in a professional environment
  • Associate’s or Bachelor’s degree preferred (but not required—we provide thorough training)
  • A quick and adaptable learning style
  • Proficiency in Microsoft Office, particularly Excel
  • Strong organizational skills and sharp attention to detail
  • A passion for helping people and providing excellent service
  • A dependable work ethic and collaborative mindset

Why Join Our Team?

Benefits and Perks may include:

  • Competitive salary
  • Subsidized medical, dental and vision plans for employees and their family members.
  • 401(k) with employer contributions
  • Paid Time Off

We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications. In other words, we only care that you're the best person for the job.

Job Tags

Work at office,

Similar Jobs

Confidential

Social Media + Graphic Design Intern (Columbus) Job at Confidential

 ...muscles with a brand that sets the standard in luxury interiors? This internship puts you at the center of a nationally recognized design firm known for turning heads in the industry. Think: scroll-stopping eye candy, behind-the scenes access to high-style projects, and... 

Rainbow International Of Cincinnati

Water Restoration Technician ENTRY and SENIOR LEVEL Job at Rainbow International Of Cincinnati

 ...uniforms ~ Health insurance ~ Opportunity for advancement ~ Paid time off ~ Training & development ~ Vision insurance Restoration Technician Do you want variety in your job, where every day is different? Do you enjoy rolling up your sleeves to get things... 

Rahway School District

ESL Teacher Job at Rahway School District

Position Details Certification Requirements: ESL and Teacher CertsBuilding Location: RooseveltDate Available: January 1, 202610-Month PositionSalary: As per the negotiated agreement, the minimum salary with a BA is $70,535 - Step 1Benefits Employee Benefits Package... 

Astyra Corporation

Oracle APEX Developer Job at Astyra Corporation

 ...Job Description Job Description Oracle APEX Developer *This is an onsite position *We are not considering Corp-to-Corp (C2C) arrangements for this position Description: We are looking for a highly experienced Senior Oracle APEX Developer with 6 years of... 

Framingham Public Schools

ESL Teacher Job at Framingham Public Schools

FRAMINGHAM PUBLIC SCHOOLPotter Road Elementary SchoolTITLE:English As A Second Language (ESL) Teacher2024-2025 School YearPOSITION SUMMARY :To provide direct instruction to Emergent Bilingual students in order to deliver Framingham Public Schools high expectations...