Job Description
Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.
Who We’re Looking For:This position is part of the Instructional Technology Services team, providing technical support to staff as part of the internal Help Desk. Responsibilities include account management, device imaging and deployment, application deployment, and integration of configuration management systems for Help Desk staff.
The role also involves advanced troubleshooting of complex computer support issues before escalating to System Engineers, while ensuring compliance with established technical, security, and procedural processes.
The position supports and secures end-user technologies, including system management tools and software services. Responsibilities include contributing to the development of technical policies, procedures, and guidelines for monitoring, managing, and maintaining personal computer systems in a complex server and network environment.
Additionally, the position helps enhance ticketing systems for IT process management, requiring strong team communication, cooperation, collaboration, and participation in planning.
Duration: Through 6/30/26, with likely extensions.
Work Arrangement: Hybrid – Minimum 60% on-site. Training requires 100% on-site participation. Candidates must reside in Wisconsin.
Responsibilities:
Technical Support and Troubleshooting
Device Configuration and Administration
Help Desk Coordination and Documentation
Qualifications:
Top Skills & Years of Experience – 10+ years of experience in the following:
Preferred Skills:
About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Codeworks, LLC discloses that the anticipated hourly pay range for this position is between $XX.XX and $XX.XX. This range is subject to change based on job-related factors, including client requirements where applicable.
All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan.#LI-DNI
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