Job Description
Job Title: Healthcare Call Center Representative (Remote - Tri-State Area)
Job Overview: Contemporary Staffing Solutions is seeking a Healthcare Call Center Representative to join our client to support members with healthcare benefits inquiries and deliver outstanding customer service. This role involves managing a high volume of inbound calls, assisting members with eligibility and benefit questions, and ensuring timely resolution of concerns. Based in the tri-state area (PA, NJ, DE), this position is primarily remote, with mandatory onsite training in Philadelphia and occasional onsite requirements. This is a contract opportunity with strong potential for growth into more complex responsibilities.
Compensation: $21.95/hour
Work Schedule: Training: Monday-Friday, 8:15 AM - 5:00 PM EST for 3-4 weeks (including one fully onsite week in Philadelphia).
Regular Schedule: Call center operates 7 days a week, 8:00 AM - 8:15 PM. Candidates must be flexible to work any 8-hour shift, including evenings and at least one weekend day per week.
Key Responsibilities of the Healthcare Call Center Representative: • Respond to incoming calls with professionalism, addressing member questions related to eligibility, benefits, and healthcare resources.
• Support members with account updates, ID requests, appointment scheduling, and navigating online self-service tools.
• Document call details accurately, escalate complex issues appropriately, and collaborate with internal teams to resolve concerns.
• Adhere to schedule requirements, performance metrics, and quality standards while managing 35-50+ calls per day.
• Participate in training and coaching to advance toward higher-level call handling and career progression.
Qualifications and Skills for the Healthcare Call Center Representative: • Previous customer service experience in a phone-based environment is required; call center background strongly preferred.
• Experience in healthcare, insurance, or medical claims environments is a plus.
• Strong communication, active listening, and problem-solving skills with the ability to remain empathetic and patient.
• Tech-savvy, comfortable working across multiple systems, and able to learn new tools quickly.
• Reliable, adaptable, and able to thrive in a fast-paced, performance-driven setting.
Why Join Us? This opportunity offers immediate exposure to the healthcare industry with a clear growth path into more advanced call-handling roles. You'll gain valuable training, continuous coaching, and the chance to make a meaningful impact by supporting members with their healthcare needs.
About Us: Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting
Job Tags
Contract work, Temporary work, Work at office, Immediate start, Remote work, Monday to Friday, Flexible hours, Shift work, Weekend work, Afternoon shift, 1 day per week,