Job Description

Hotel Polaris In Room Dining Server

Are you ready to help shape the future of travel and hospitality at the new Hotel Polaris at the U.S. Air Force Academy? Hotel Polaris is seeking an exceptional In Room Dining Server to join our team and play a vital role in shaping the success of Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs. Your efforts significantly influence the unique and distinctive experiences we seek to deliver to our guests and team members alike. We're looking for someone who wants to be a part of something bigger and shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

• Take guest IRD orders over the phone.
• Deliver all food and beverage items to guests.
• Assist with preparing food trays; ensure proper appearance standards.
• Carry IRD trays to guest rooms.
• Remove serving trays from guests' rooms, entering if necessary.
• Maintain an up to date working knowledge of all amenities and notifying housekeeping of any room's issues.
• Plan and execute all in room amenity deliveries.
• Upsell amenity packages over the phone to enhance the guest experience.
• Provide assistant to resort staff as needed.
• Maintain daily can checklist and inspection.
• Complete opening, ongoing and closing sidework.
• Retrieve trays promptly.
• Attend mandatory monthly department meetings and appropriate resort and division meetings.
• Make IRD drink orders.
• Communicate with culinary team to ensure guest satisfaction.
• Engage in friendly and professional conversation with guests.
• Address any guest issue promptly and with great concern.
• Other duties may apply.

Qualifications

• At least one (1) year of customer service experience preferred.
• Prior hospitality experience preferred.
• Must possess valid Food Handler's card upon hire.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.
• Must be able to stand on feet and walk throughout the day.
• Must be able to frequently lift and carry up to 50 lbs.
• Must be able to bend, squat, push, pull frequently.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Job Type: Full-time

Hourly Rate: $16.00/hr

Application deadline: This job posting will close on 6/15/2025 or until the position has been filled.

#Li-onsite #hotelpolaris

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