Job Description

Job Description

Job Description

Inventory and RMA Specialist

Help the world buy it and go

Cantaloupe is a FinTech company that is constantly evolving the way companies across the globe manage, optimize and automate the critical decisions made on a daily basis. We are committed to helping businesses grow smarter, better, and faster than ever before. Our vision is to ultimately help the world buy it and go.

Job Summary

We are looking for a highly organized and detail-oriented RMA Coordinator to join our team. This entry-level position is responsible for supporting the day-to-day operations of our Return Merchandise Authorization (RMA) process. This is a customer facing position. You will work closely with internal teams, external partners, and customers to ensure efficient handling of product returns, repairs, and replacements. This is a great opportunity to learn operational logistics, customer service workflows, and inventory control in a growing, fast-paced company.

Job Overview:

• Process/review all RMAs submitted via RMA Portal, request from sales and support team and other internal and external teams.
• Overall management of Repair/Return/SWAP RMAs.
• Process Activation and Deactivations related to devices repair and SWAP RMAs for US and International locations.
• Tracking and managing return inventories based on inventory involved in RMAs.
• Maintaining accurate records of RMA transactions and ensuring compliance with policies
• Calculation of credits related to SWAP RMAs
• Work with accounting regarding payments due from customer who have not returned devices.
• Demonstrate the RMA process for new hires in customer service in a workshop coordinated with their various team members.
• Coordinate and collaborate with our repair partners, United Changers, to maintain repair times and keep us at our 10 day turnaround per SLA.
• Work with other team members regarding providing quotes for RMAs outside of warranty.
• Train other team members on process & procedures related to RMAs.
• Attend customer meetings and necessary to discuss RMA process/Concerns.
• Attend meetings with various other company teams to assist with RMA related issues as needed.
• Research/Review/Document/Resolve issues reported internally and externally as related to RMAs.
• Attend Meetings and take detailed notes in these meetings.
• Handle RMA Escalations as necessary
• Individual will be trained as a backup shipper to help provide coverage for other team members when necessary. (Training will be provided)
• Additional tasks and responsibilities can be added as needed.
• Domestic and International travel may be required.
• Not a Remote Position, 3 Days In Office Required, 2 Days Remote which could change without notification
• Required to Supply At Home Amenities when working from home

Skills:

• Big picture thinking
• “Go getter” attitude to improve or streamline process
• Handling pressure on multiple tasks simultaneously.
• Strong ability to multi-task across multiple functions of many roles in the department
• Team player – ability to collaborate with different functions in the organization
• Demonstrated ability to meet deadlines and requires minimal supervision
• Handle and prioritize simultaneous requests
• Analytical Experience to find the problem reason & confidently take necessary actions for resolution. Ability to communicate effectively across all levels of the organization
• Ability to navigate through the various systems performing multiple tasks
• Proactively looking to improve processes within the organization pertaining to RMA

Why choose Cantaloupe:

We offer competitive benefits not just limited to compensation but also offer:

• Medical, Dental, & Vision Benefits coverage, plus additional benefits (Life Assistance Program, Financial Wellness, and Nutritional Counseling)
• 401(K) with employer match effective upon first day of employment
• 18 days PTO + (9) Observed Company Holidays
• Tuition Reimbursement

As part of our commitment to maintaining the highest standards of financial integrity, this position may also involve responsibilities related to SOX compliance.

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