Job Description

Live Chat Support Agent - MUST have Customer Support Experience Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates will be considered) OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the third consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America. OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, financial institutions can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office. Keep reading if you

• Have a sense of humor - we do a lot of laughing here

• Want to be a part of a constantly growing company with a bright future

• Want to learn how to use AI (Artificial Intelligence) chatbots

The successful candidate will

• Possess a strong work ethic and consistently deliver high-quality work, even under pressure

• Pay close attention to detail to ensure accuracy and consistency

• Have a process improvement mindset with a humble and a "get it done" attitude

• Have strong written and verbal communications skills in the English language

• Be a self-starter and able to work independently in a fast-paced environment

Job Responsibilities

• Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns

• Evaluate customer interactions and issues to Live Chat Manager when appropriate

• Create relationships with new customers to better understand and achieve their needs

• Respond with empathy to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately

• Promote interest in client products and services

• Consistently achieve established standards of the position

• May assist with overflow work and other duties as needed

What you need for this role

• High School Diploma or equivalent with at least 2 years in either a call center or customer service environment

• Experience in the financial services a plus

• Typing and multitasking skills

Job Requirements

• Maintain regular and predictable attendance

• Self-starter who can work cooperatively with others

• Strong work ethic with ability to work independently as well as collaboratively within a team

• Positive attitude and professional demeanor

• Articulate and well accustomed to a client-facing role

• Ability to compose professional emails

Benefits: (Waiting period may apply)

• 12 Company Paid Holidays

• 10 PTO Days (Paid Time Off)

• 1 PTO Day for your birthday

• Medical Insurance

• Dental & Vision Insurance

Job Type: Full-time Criminal background check is required Must be authorized to work in the United States Equal Opportunity Employer #ControlEverything #SURFA

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