Live Chat Agent Job at Symphony Solution, Inc, Fanwood, NJ

Y1JnbTd0UURYR2lheWRaaWdZZzVTSTJzTGc9PQ==
  • Symphony Solution, Inc
  • Fanwood, NJ

Job Description

This is a remote position.

Symphony-Solution is seeking an enthusiastic and tech-savvy Live Chat Agent to provide real-time support to our website visitors and clients. As the first point of contact, you will help users with inquiries, provide guidance on services, and resolve issues promptly while maintaining a professional and friendly demeanor.

Key Responsibilities

  • Respond to customer inquiries via live chat in a timely, accurate, and professional manner

  • Understand company services to effectively assist clients and prospects

  • Troubleshoot issues or route queries to the appropriate internal teams

  • Maintain detailed records of customer interactions and feedback

  • Collaborate with sales, development, and support teams for accurate information sharing

  • Maintain high customer satisfaction scores and contribute to team goals


Requirements

  • Previous experience in customer service, live chat support, or a similar role

  • Excellent written communication skills and fast typing speed

  • Tech-savvy and familiar with using CRM and chat tools

  • Ability to multitask and stay calm under pressure

  • Strong problem-solving abilities and attention to detail

  • Bachelor’s degree preferred but not required


Benefits

  • Competitive salary

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Career growth opportunities

  • Fun and collaborative work environment



Job Tags

Full time, Remote work,

Similar Jobs

Allied Digestive Health

Gastroenterologist Job at Allied Digestive Health

 ...Gastroenterologist Welcome to Allied Digestive Health! Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing... 

Lonerock Clinic

Patient Experience Specialist Job at Lonerock Clinic

Patient Experience Specialist Full Time Lonerock Clinic Eugene, Oregon MondayFriday, 8:00 AM5:00 PM Pay: $19$24/hour, depending on experience...  ...patients and visitors in a warm, professional mannerAnswer phones, manage multi-line call systems, and direct inquiriesSchedule,... 

Pennylane

Senior Data Analyst Job at Pennylane

 ...card) to buy your favorite food every day You will be able to work from our wonderful office in the center of Paris, or from any WeWork in Europe If you have a fully remote contract, you will have a budget to turn your home into a more comfortable workspace, as... 

RiverWoods Durham

LNA/MNA 7a-3p Full Time Job at RiverWoods Durham

 ...collection as defined by the individual Care Plan. Qualifications: Active NH LNA License Prior experience working directly with senior citizens is strongly preferred RiverWoods is committed to providing the highest level of service and care to our residents and... 

CAI

Data Governance Specialist Job at CAI

**Job ID Number**R5315**Employment Type**Full time**Worksite Flexibility**Remote**Job Summary**As the Data Governance Specialist, you will be responsible for several technical tasks, including developing and maintaining Collibra workflows, creating and maintaining...