Job Description
Manager of Patient Experience
Position Summary
We are seeking a passionate, service-driven Manager of Patient Experience to lead the transformation of our care environment into one that consistently delivers compassionate, responsive, and meaningful experiences for every patient we serve.
This role champions the voice of the patient across our organization, guiding teams to deliver personalized, empathetic care. The Manager of Patient Experience will oversee all efforts related to patient satisfaction, service excellence, and the patient-facing aspects of regulatory programs like MIPS—ensuring our processes not only meet clinical standards but also reflect a true culture of caring.
You will be a key partner in helping leaders and teams across the organization bring our mission and values to life through every patient interaction, while aligning our performance and quality goals with what matters most to those we serve.
Core Responsibilities
Patient Experience Leadership
Coaching & Culture Building
Patient Communication Strategy
Service Excellence & MIPS Alignment
Data-Driven Improvement
Education
Experience & Skills
Shift: Day Shift (Monday through Friday) no weekends or holidays
Pay Type: Salaried (Exempt)
The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
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