Job Description

Medical Assistant

As a medical assistant, your excellent customer service and communication skills directly affect patient care as well as ensuring day to day office operations run smoothly.

Clinical support includes conducting pre-visit planning, close care gaps, and completing health maintenance and registry work. Obtain and document patient vital signs, history, and screenings; promptly report abnormalities. Perform EKGs, phlebotomy, point-of-care testing, and collect/process specimens for external testing. Assist providers and nursing staff during procedures and clinical care activities. Review and pend medication refills and provider orders; assist with prior authorizations and patient forms. Provide patient education and instructions under provider or RN guidance. Maintain exam/treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation. Order and track clinical supplies; assemble information packets and support provider communications.

Patient interaction and administrative duties include supporting patient flow through check-in/check-out, scheduling, referrals, insurance verification, and phone management. Facilitate communication with patients, including mailing provider updates and assisting with MyCare sign-up. Escort patients to ancillary services (e.g., lab, radiology) as needed. Manage medical records through abstraction, scanning, and filing of health maintenance and test reports. Compile data from patient records for quality assurance and improvement activities when requested. Process payments and charge entry; manage non-clinical office supplies and distribute mail. Perform other duties as assigned to ensure smooth practice operations.

Minimum qualifications include none. Preferred qualifications include an associates degree, 2 years of pre-hospital care activities or acute/critical care experience, strong customer service, computer, and communication skills, and medical assistant certification. Physical requirements include medium work, exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; requires frequent walking, standing or squatting.

Pay range is $17.85 - $19.50. The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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