Online Chat Support Clerk Job at ValueAdd Research and Analytics Solutions LLP, Charlotte, NC

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  • ValueAdd Research and Analytics Solutions LLP
  • Charlotte, NC

Job Description

This is a remote position.

Job Title: Online Chat Support Clerk

About the Role:

We are seeking a dedicated Online Chat Support Clerk to join our team at ValueAdd Research and Analytics Solutions LLP. In this role, you will play a crucial part in providing exceptional customer service through online chat support. If you are a proactive problem solver with excellent communication skills, we want to hear from you!

Responsibilities:

  • Respond to customer inquiries and provide support via online chat
  • Resolve customer issues in a timely and professional manner
  • Escalate complex problems to the appropriate team members
  • Maintain accurate records of customer interactions
  • Collaborate with other departments to ensure customer satisfaction

Requirements:

  • Excellent written and verbal communication skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize tasks effectively
  • Previous experience in customer service or a related field is a plus
  • Familiarity with online chat platforms

Qualifications:

  • High school diploma or equivalent
  • Proficiency in MS Office applications
  • Ability to work in a fast-paced environment
  • Attention to detail and accuracy

Benefits:

  • Competitive salary
  • Opportunities for career growth and development
  • Dynamic and supportive work environment
  • Health and wellness benefits


Job Tags

Full time,

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