Job Description - Patient Experience Manager (25021349) Job Description Patient Experience Manager ( Job Number: 25021349 ) Description All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program * (For eligible positions) Mental Health Resources and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Full Time Shift : Day The community you’ll be caring for: 401 PALMETTO ST, New Smyrna Beach, 32168 The role you ’ll contribute : Under the Director of the Office of Clinical Effectiveness the Patient Experience, develops strategies and teams to drive outcomes and accountability with patient satisfaction. Effectively collaborates with leaders, physicians, staff, and vendors to provide a mission driven and safe experience for patients, their families, guests, and team members. The value you’ll bring to the team: Developing, communicating, and implementing patient experience strategy and program internally and externally so that all employees, partners, suppliers and contractors understand strategic plan and how it carries out the company’s overall goals. Responsible for staff training for Patient Experience. Able to strategically and operationally facilitate change. Able to strategically and operationally facilitate change. Works with leadership and helps drive decision making that creates medium and long term goals. Establishing and reviewing key strategic priorities and translating them into a comprehensive strategic plan along with specific operational processes and systems. Qualifications The expertise and e xperiences you’ll need to succeed : Bachelor of Science Business OR Healthcare Management OR 5 years’ experience in a Senior Leader role and 8 years’ experience in customer service with an operations background. Preferred qualifications: Master’s Degree Preferred Registered Nurse (RN) Preferred Job Organization Primary Location Work Locations Work Locations : ADVENTHEALTH NEW SMYRNA BEACH 401 PALMETTO ST New Smyrna Beach 32168 #J-18808-Ljbffr Texas Health Huguley FWS
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