Cape Fear Valley Medical Center
Fayetteville, North Carolina
Patient Experience
Professional
Days (United States of America)
This Patient Experience Specialist is focused and responsible for developing educational strategies and leading the implementation to ensure improved understanding and results in patient experience metrics for Ancillary and Support Services Departments. The Patient Experience Specialist will provide coaching support to all service line departments to ensure effective and successful patient experiences and improve patient satisfaction and outcomes. This position provides consultation, gap assessment and assist nursing leadership with maintaining best practices to improve patient experience and overall perception. The Patient Experience Specialist acts as a neutral party in sensitive care concerns and patient experiences by actively listening, instilling trust and confidence, and conveying professionalism to the patient(s), provider(s), or staff member(s) involved. This position partners with patients, leaders, providers, and staff to realize organizational patient experience goals.
A minimum of a Bachelor's degree in a healthcare related field required. Master's degree and/or strong clinical focus preferred.
Requires a minimum of two years training/educating on patience experience principles.
Knowledge of adult learning principles, curriculum, and program development. High proficiency in Word, Excel, Outlook, and Power Point. Working knowledge of EPIC applications preferred. Ability to work independently and manage workflows in a fast paced and highly confidential environment. Excellent organizational skills and attention to detail. Adept in monitoring, observing, and coaching support/ancillary staff in processes that influence patient experience.
Frequent moderate lifting, pulling, pushing, and carrying. Frequent walking, standing, stooping, and reaching. Must be able to travel throughout the hospital campuses and offsite properties as needed.
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
Cape Fear Valley Health...Job Description Job Description Job Description: Epic Tapestry Analyst Role Overview: The Epic Tapestry Analyst is responsible for the configuration, maintenance, and optimization of the Epic Tapestry module, ensuring seamless integration with healthcare systems...
...Trust & Elder Law Pensacola, FL Are you an experienced legal assistant with a background in probate law? Do you thrive in a client-... ...an in-person Legal Assistant positionopen to either full-time or part-time applicants , depending on what works best for your...
...Qualifications: Previous experience with data entry and database management. Proficiency with Microsoft 365 applications (Word, Excel, Outlook). Strong attention to detail and ability to follow multi-step procedures. Excellent written and verbal communication...
...safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd),...
...lifting. Monday through Friday schedule, 8 am - 5 pm Night and weekend call required Hospital-based position General gastroenterology procedures We negotiate better pay and deposit it weekly We arrange complimentary housing and travel and comprehensive...