Overview IU Health | Project Manager - Patient Experience Location: Indianapolis, IN Schedule: Monday-Friday, 8:00 AM - 5:00 PM Build Your Career with IU Health! Are you a purpose-driven, detail-oriented Project Manager with a passion for transforming healthcare? Do you thrive on tackling complex challenges and driving impactful change? If so, IU Health invites you to bring your expertise to our dynamic team. About the Role We are seeking a Project Manager to join our Patient and Consumer Experience team. This role will lead and support initiatives that enhance the patient and consumer journey across IU Health. The ideal candidate is a skilled communicator, loves learning, thrives in cross-functional environments, and is passionate about improving healthcare delivery through operational excellence and compassionate service. Key Responsibilities Coordinate and manage multiple projects focused on improving patient experience, including scheduling, documentation, and stakeholder engagement. Facilitate working sessions, track action items, and ensure timely follow-up using tools like the Action Item Tracker. Collaborate with HR, Service Line Ops, Medical Group, Regional Experience Design and Education/Training teams to support onboarding, training, and go-live readiness. Serve as the primary liaison for internal stakeholders and external partners (e.g., Qualtrics) on patient experience-related initiatives. Support change management and communications efforts aligned with broader organizational goals. Lead risk identification and mitigation planning for patient experience projects. Qualifications Requires Bachelor's degree in a business-related field or equivalent years of experience. 3-5 years of relevant Project Management experience required. PMP certification preferred. Healthcare Industry experience a plus. Experience working in a complex, matrix environment Why IU Health? We invest in your growth through ongoing training, leadership development, and cross-functional opportunities. Our comprehensive benefits package includes Medical, Dental, Vision, 401(k) with match, PTO, tuition reimbursement, wellness programs, and more--supporting your career and personal well-being. Interested? If you are committed to advancing healthcare quality and compliance across a large health system, apply today! IU Health Benefits IU Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr American Health Quality Association
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