Job Title: Sr. Director – Client Solutions
Location: Atlanta, GA
Reports To: Executive Leadership
About Charter Global Inc.
Charter Global Inc. is a well-established IT consulting services firm with over 30 years of success in delivering innovative solutions. We operate through three core service pillars:
1. Talent Solutions (Staffing Services)
2. Project-Based Solutions (Statement of Work)
3. Product Services
With two mature offshore centers, we offer both development and recruiting services, delivering exceptional value to clients seeking cost-effective, scalable, and efficient technology solutions.
Position Overview
The Sr. Director – Client Solutions is a strategic leadership role focused on driving growth, deepening client relationships, and expanding market presence across all service lines. This role requires a hands-on leader who excels at owning key accounts, mentoring teams, and creating a culture of performance and accountability. You will be responsible for shaping go-to-market strategies, managing high-value client portfolios, and delivering quarterly revenue and gross margin targets.
Key Responsibilities
• Develop and execute a client engagement strategy across all Charter Global service offerings.
• Implement and lead Account-Based Selling (ABS) to identify, develop, and close opportunities within key accounts.
• Manage and expand assigned strategic accounts, positioning Charter Global as a trusted partner.
• Cultivate and maintain relationships with senior decision-makers across client organizations.
• Take ownership of individual and business unit revenue and gross margin targets on a quarterly basis.
• Monitor performance metrics and regularly report on business unit KPIs to leadership.
• Lead, coach, and support team members by setting clear expectations, tracking performance, and fostering a high-performance environment.
• Recruit and retain top talent to scale the business unit effectively.
• Collaborate with delivery, operations, and offshore teams to ensure seamless execution and client satisfaction.
Qualifications
• 10+ years of experience in client-facing roles within IT consulting, services, or staffing.
• Proven track record of managing multi-million-dollar accounts and exceeding revenue targets.
• Strong understanding of IT services and talent solutions landscape.
• Experience with Account-Based Selling or similar enterprise sales methodologies.
• Demonstrated leadership experience with the ability to inspire and grow high-performing teams.
• Excellent communication, negotiation, and presentation skills.
• Bachelor’s degree required; MBA or equivalent preferred.
Compensation & Benefits
• Competitive base salary
• Performance-based commissions
• Annual bonus tied to gross margin achievements
• Comprehensive benefits:
◦ Medical, dental, and vision insurance
◦ 401(k) with company match
◦ Paid time off (PTO)
• Clear pathways for long-term growth and advancement within the company
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