Job Description

Job Description

Position Summary

The Network Engineer (L2) plays a critical role in supporting RTS client environments by delivering reliable, secure, and high-performance network operations. This role provides advanced troubleshooting, operational support, and configuration management across enterprise LAN/WAN, wireless, and security platforms. The L2 Engineer collaborates closely with senior engineers, client stakeholders, and cross-functional RTS delivery teams to ensure stability, scalability, and continuous improvement of network services.

Key Responsibilities

Network Operations & Incident Management

• Provide L2 support for network incidents, service requests, and escalations across client infrastructure environments.
• Troubleshoot issues related to routing, switching, wireless, VPN, DNS, load balancing, and firewall operations.
• Perform root cause analysis (RCA) and implement corrective actions to minimize recurring incidents.
• Monitor network performance and proactively identify areas of risk or service degradation.

Configuration, Deployment & Change Control

• Execute network configuration updates, change requests, and device upgrades following established RTS and client change management processes.
• Support the rollout of new network hardware, firmware updates, and topology changes.
• Maintain accurate documentation, including network diagrams, runbooks, configuration baselines, asset inventories, and SOPs.

Network Security & Compliance

• Assist with firewall rule updates, IPS/IDS monitoring, and secure VPN configurations.
• Support vulnerability remediation and security policy enforcement in partnership with RTS security teams.
• Ensure alignment with client security standards, compliance frameworks, and RTS best practices.

Projects & Continuous Improvement

• Contribute to project initiatives such as cloud connectivity improvements, SD-WAN deployments, datacenter migrations, and Wi-Fi modernization.
• Collaborate with senior network engineers to design and implement performance enhancements and optimization activities.
• Identify opportunities to automate routine tasks and streamline operational processes.

Client Partnership & Collaboration

• Engage with client SMEs, RTS Delivery Leads, and cross-functional teams across Infrastructure, Cloud, and Security.
• Provide clear communication and timely updates regarding ongoing incidents, changes, and service impacts.
• Support knowledge transfer and mentorship to L1 resources to uplift delivery maturity.

Required Qualifications

• 3–6 years of hands-on experience in network engineering, operations, or infrastructure support.
• Strong technical foundation in routing and switching (BGP, OSPF, EIGRP, VLANs, STP, EtherChannel).
• Experience with firewall technologies such as Cisco ASA/FTD, Palo Alto, or Fortinet.
• Proficiency with VPN technologies, NAT, DHCP, DNS, load balancers, and wireless controller-based networks.
• Familiarity with monitoring and diagnostic tools (SolarWinds, Cisco Prime, Meraki Dashboard, etc.).
• Experience working in ITIL-based operational environments.
• Strong analytical, communication, and documentation skills.

Preferred Qualifications

• Cisco, Palo Alto, or Fortinet certifications (e.g., CCNA, CCNP, PCNSA, NSE).
• Experience supporting SD-WAN solutions (Cisco, Meraki, Fortinet, VMware).
• Exposure to cloud networking (AWS, Azure, GCP).
• Prior experience working in managed services or multi-client environments.

RTS Core Values Alignment

We look for individuals who demonstrate accountability, partnership, agility, curiosity, and a commitment to delivering measurable client outcomes.

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