Job Description

Job Description

Job Description

Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation’s largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing.

Blumenthal Arts seeks a Part Time Ticketing Services Supervisor to support and help supervise daily operations in our ticketing department, ensuring a high level of customer service across phone, online, and in-person sales. This position plays a key role in maintaining efficient box office processes, preparing event reports, supporting internal departments, and assisting with training and oversight of Customer Service Representatives. Evening, weekend, and occasional holiday availability is required. The role works closely with multiple department managers to uphold service standards and operational accuracy.

Your impact:

• Works closely with the Ticketing Sales and Services Manager, the Ticketing Events Manager, the Guest Satisfaction Manager, and the Ticketing Operations Manager to assist with the day-to-day operations of the Department.
• Demonstrates a commitment to customer and quality service by modeling the image of the organization, communicating customer service philosophies, brand, standards, and orienting others in effective customer service strategies.
• Communicate customer service and technical updates to ticketing team related to information including procedural changes.
• Supervise ticketing team with customer contacts through online chat, phone, in person, and email correspondence for single ticket and subscription sales.
• Oversee all aspects of box office operations ensuring accuracy and timeliness which includes ticketing system, daily sales orders and their reconciliation, sales receipts, daily safe drops, maintenance of records of all transactions; ensures the accuracy of transactions as well as positive customer relations.
• Serve as lead-on-duty for pre and post show box office operations: attend to customer issues and manage the box office activities to ensure efficient operations and maintenance of customer service standards.
• Maintain various reports for internal and external partners including but not limited to customer service, financial statements, seat inventory, and sales.
• Ensure inventory of supplies including ticket stock, envelope stock, office supplies, and marketing materials.
• Fulfill internal orders including complimentary, paid, affinity program, and special opportunity ticket orders.
• Prepare event settlement statements on behalf of ticketing for events as scheduled from various systems.
• Work with resident company personnel regarding ticketing needs including inventory management and customer inquiries.
• Train and guide Customer Service Representatives and maintain materials as appropriate.
• Work closely with all internal departments for cross-promotional initiatives.
• At all times maintain, high standards, positive attitude, and professional appearance.
• Prioritize and set deadlines for own work to meet all deadlines and ensure ideal results.

Who We Are:

For 31 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. Along with hosting and investing in Tony Award-winning Broadway, we shape the future of arts through new and original works we help produce and by nurturing artists. We support local artists, like our award-winning Slam Charlotte poets, Blumenthal Fellows, and 16 resident companies that share our stages. We present the Charlotte International Arts Festival and innovate with cutting edge immersive projects. We infuse more than $80 million annually into our local economy and ensure access through our Arts For All Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.

We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.

Skills You’ll Bring:

• Associate degree in business or related field
• Three years of general business or customer service experience
• Previous supervisor experience preferred
• Box Office Operations
• Ticketing Systems
• Report Preparation
• Inventory Management

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