Job Description

Triage & Patient Experience Manager

An opportunity for growth and leadership at Des Moines Orthopaedic Surgeons, P.C.! This is a full-time, Monday - Friday position, is on-site at our West Des Moines office. As the Triage & Experience Manager, you will listen and respond to patient concerns, assist with onboarding new providers explaining the role of the triage team, and oversee the Triage team by planning and maintaining procedures for the team, and providing back-up to the team. You will work onsite in office at our West Des Moines office.

Here's What You Can Expect

• Listening and responding to patient concerns received from direct calls, live transfers and patient surveys. You will act as a provider liaison to advocate for patients when needed.
• Plan and maintain policies and procedures of the Triage Team. Communicating and administrating scheduling processes, coordinating department activities to develop and implement goals and objectives.
• An on-site point of contact for Physicians and team members. Assist with onboarding new providers and explaining the patient experience to create a smooth transition into DMOS.
• We are a fast-paced, specialized environment of supporting patient care by communicating with the provider team of Physicians and Physician Assistants, via electronic medical record system, secure messenger systems and/or phone to ensure appropriate clinical advice is given based on current protocols.

What We're Looking For

• An individual with growth opportunities as person of influence in prior roles.
• Professional communication skills as you will be working with providers to plan and carry out procedures for handling patient concerns.
• You practice the art of listening, asking clarifying questions, and avoiding interrupting your patient.
• Ability to provide support to staff members to ensure patient concerns related to pre and post-procedure care are handled in a timely fashion.
• Active RN License in good standing with experience in supervision.

Why DMOS?

• Supportive team to assist with patient care and provide back up for work life balance.
• Outstanding 401(k) with an annual company profit sharing contribution (even if you don't participate in the match program).
• Health, dental, and vision insurance including six paid holidays and a generous PTO accrual program for full time staff to earn up to 27 days a year.
• We'll celebrate 70 years of orthopedic care in 2025!

Apply today by viewing our opportunities from the dmos.com/about/careers page. Qualified candidates will hear from our recruiting team within two business days of a completed application to start the selection process.

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email HumanResources@DMOS.com for more questions.

Qualifications

Education

Required

Associates Degree or better in Nursing.

Preferred

Bachelor Degree or better in Nursing.

Masters Degree or better in Nursing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.

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